Privacy policy

Last updated 14 September 2026.

Who we are

Fluffee Company USA, a division of Caruso Consulting Co Ltd, operates fluffee.store. Our US administration address is 555 W 5th St, 35th floor, Los Angeles, CA 90013. Contact theteam@fluffee.store about your information.

Information we use

When you place an order or contact us, we use your name, contact details, delivery address, order information and correspondence to process your purchase, arrange delivery and help with your request. Payment providers handle card and account details on their own systems. We do not receive your full card number.

Service providers and international processing

We share necessary information with payment processors, delivery partners, order storage and email providers. Our operating company is based in Thailand, and service providers may process information outside the United States. We use this information to fulfill orders, prevent fraud, maintain records and resolve problems.

Cookies and browser storage

The shopping cart and delivery choice are stored in your browser. Optional analytics depend on your consent. You can change your choice using Cookie Settings in the footer. Embedded videos, feedback forms and chat services may receive information when they load or when you use them.

Retention and requests

We retain order and support records as needed for service, accounting, legal obligations and disputes. You may ask to access, correct or delete your information, subject to records we must retain. Applicable state privacy rights remain available to you.

Reviews and photos

Information or images you choose to submit for public review may be visible to others after publication. Remove embedded location information from photos before sharing them. We do not require a store account to place an order.