Privacy policy
Last updated 14 September 2026.
Who we are
Fluffee Company USA, a division of Caruso Consulting Co Ltd, operates fluffee.store. Our US administration address is 555 W 5th St, 35th floor, Los Angeles, CA 90013. Contact theteam@fluffee.store about your information.
Information we use
When you place an order or contact us, we use your name, contact details, delivery address, order information and correspondence to process your purchase, arrange delivery and help with your request. Payment providers handle card and account details on their own systems. We do not receive your full card number.
Service providers and international processing
We share necessary information with payment processors, delivery partners, order storage and email providers. Our operating company is based in Thailand, and service providers may process information outside the United States. We use this information to fulfill orders, prevent fraud, maintain records and resolve problems.
Cookies and browser storage
The shopping cart and delivery choice are stored in your browser. Optional analytics depend on your consent. You can change your choice using Cookie Settings in the footer. Embedded videos, feedback forms and chat services may receive information when they load or when you use them.
Retention and requests
We retain order and support records as needed for service, accounting, legal obligations and disputes. You may ask to access, correct or delete your information, subject to records we must retain. Applicable state privacy rights remain available to you.
Reviews and photos
Information or images you choose to submit for public review may be visible to others after publication. Remove embedded location information from photos before sharing them. We do not require a store account to place an order.
Microsoft Clarity analytics
Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.
Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.
Optional Clarity analytics is off.
Google measurement choices
This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy. Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received.