{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "See the full policy below for the terms that apply to Fluffee USA.75 and over. Below that the only method offered is Express Delivery at USD 25, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours and tracked from there. This store ships within United States only.",
    "content": "Shipping and delivery Last updated 14 September 2026. Delivery charges Standard delivery is free when your order is $75 or more after discounts. Below that amount, delivery costs $25. Express delivery is available for $25 on any order. Contact us before ordering if you need delivery by a particular date. Timing and tracking Allow 5 to 7 days for delivery in the United States, plus 24 to 48 hours for order handling and processing. Delivery time varies by location. We email a tracking number when your parcel ships. Items from the same order may arrive in separate packages. If your order is delayed, missing or damaged, email theteam@fluffee.store with your order number. If we cannot meet a promised shipping time, we will contact you about the delay and your cancellation/refund options. Currently unavailable items Some bedding and blanket options are currently unavailable to order. Their product pages show the available information and prices; please contact us for an availability update.",
    "url": "https://fluffee.store/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "See the full policy below for the terms that apply to Fluffee USA.",
    "content": "Refunds and returns Last updated 14 September 2026. Refunds & Returns Policy Thank you for shopping on our website - if you are not 100% satisfied with your purchase, we're here to help. OVERVIEW We accept returns and will bear all responsibility of return postal charges if our product has arrived damaged or got misplaced at delivery. Simply get in touch with us with your order number and we shall issue you a refund after certain mandatory checks with 24-48 hours. We may ask you to send additional information about the condition the order arrived in when you contact. We would appreciate your cooperation in such matters. We do not, however, accept free returns if you change your mind about the purchase. Please appreciate that our products are generally oversized items with high shipping costs and we hope you make an informed purchase after reading reviews on our website and other E-commerce sites that we sell on. In case you do not like the product or have a change of heart, you would be responsible for sending the product back to us using a tracked shipping service. Please reach out to us at the email address below, quoting your Order number and the tracking details and we will ensure your refund is processed in 24-48 hours. Customer Support Customer Support is available 24/7 at theteam@fluffee.store We do our very best to respond to support emails within 24 hours. Order Cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of ordering A 12.5% service and processing fee applies on all cancellations. Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below) Returns Policy Our products can be returned within 15 days of the original purchase of the product. A non-refundable dollar amount of $39 per order ( which covers the initial product packing & handling fee ) is applicable and items must be shipped back to the original warehouse your package was sent from ( at the cost of the purchaser ) if the purchaser is returning for the following reasons: Better price found Changed mind Doesn't fit No longer needed Ordered wrong item Your refund will be processed 24-48 hours after receipt of the returned item Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account) You can return your product anytime within 15 days for an exchange or refund ( not including the product handling & shipping fee ) subject to the following conditions. To be eligible for a return, please ensure: The product was purchased within the last 15 days. The product is in its original packaging. You have the receipt, order confirmation or proof of purchase from this website We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return. START THE RETURN PROCESS Damaged Items If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team. Incorrect Item Sent If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team. Order Not Received If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team. Contact Us If you have any questions about our returns and refunds policy, please contact us at: theteam@fluffee.store Your consumer rights Nothing in this policy excludes rights or remedies that applicable United States federal or state law does not allow us to exclude. Change-of-mind fees do not apply to remedies required by law for faulty, damaged, incorrect or undelivered goods.",
    "url": "https://fluffee.store/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "See the full policy below for the terms that apply to Fluffee USA.",
    "content": "Privacy policy Last updated 14 September 2026. Who we are Fluffee Company USA, a division of Caruso Consulting Co Ltd, operates fluffee.store. Our US administration address is 555 W 5th St, 35th floor, Los Angeles, CA 90013. Contact theteam@fluffee.store about your information. Information we use When you place an order or contact us, we use your name, contact details, delivery address, order information and correspondence to process your purchase, arrange delivery and help with your request. Payment providers handle card and account details on their own systems. We do not receive your full card number. Service providers and international processing We share necessary information with payment processors, delivery partners, order storage and email providers. Our operating company is based in Thailand, and service providers may process information outside the United States. We use this information to fulfill orders, prevent fraud, maintain records and resolve problems. Cookies and browser storage The shopping cart and delivery choice are stored in your browser. Optional analytics depend on your consent. You can change your choice using Cookie Settings in the footer. Embedded videos, feedback forms and chat services may receive information when they load or when you use them. Retention and requests We retain order and support records as needed for service, accounting, legal obligations and disputes. You may ask to access, correct or delete your information, subject to records we must retain. Applicable state privacy rights remain available to you. Reviews and photos Information or images you choose to submit for public review may be visible to others after publication. Remove embedded location information from photos before sharing them. We do not require a store account to place an order.",
    "url": "https://fluffee.store/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "See the full policy below for the terms that apply to Fluffee USA.",
    "content": "Terms and conditions Last updated 14 September 2026. Fluffee Company USA is a division of Caruso Consulting Co Ltd. Prices on this replacement store are in United States dollars (USD). Terms & Conditions We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time. Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c) violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Fluffee may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and Fluffee has no obligation to investigate the source of any such access or use of the Site. By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Fluffee in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Fluffee of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. Your consumer rights Nothing in this policy excludes rights or remedies that applicable United States federal or state law does not allow us to exclude. Change-of-mind fees do not apply to remedies required by law for faulty, damaged, incorrect or undelivered goods.",
    "url": "https://fluffee.store/terms-and-conditions/"
  }
}